Dispatcher guide

Get your account

Dispatcher accounts are provisioned by your company’s Admin:

1. Your Admin creates your profile with the Dispatcher role in Settings > Team.
2. Your Admin gives you your email and temporary password (12+ characters).
3. Go to /login and sign in to open your operational dispatch workspace.

Dispatch board and fleet tracking

The Dispatcher dashboard is optimized for operational execution:

• Active Freight: View all loads currently in transit, scheduled pickups, and delivered shipments across your fleet.
• Equipment Tracking: Monitor which trucks and drivers are assigned to which loads, review driver contact details, and check equipment readiness.
• Status Management: Advance load lifecycle states from booked to dispatched, at pickup, in transit, at delivery, and delivered.

Managing loads and stops

Coordinate shipments with precision:

• Multi-Stop Routing: Add, edit, and sequence multi-stop pickups and deliveries with arrival dates, appointment windows, and facility addresses.
• Document Uploads: Upload operational documents directly from the field or browser: Bills of Lading (BOL), Proofs of Delivery (POD), and scale tickets up to 5 MiB.
• Load Notes: Record operational dispatch notes, transit updates, and check-call timestamps.

Requesting accessorial approvals

When unexpected expenses occur on the road:

• Accessorial Requests: Dispatchers can submit approval requests for detention, layover, lumper fees, and stop-off charges directly from the load drawer.
• Approval Workflow: Submitted requests enqueue for Admin or Accountant review. Once approved, the accessorial charge is officially applied to the load and invoice.
• Status Tracking: Real-time visibility into pending, approved, and rejected accessorial requests with decision notes.

Protected rate confidentiality

To maintain financial confidentiality and operational focus:

• Rates Hidden: Freight gross linehaul rates, customer invoicing amounts, and company profit figures are hidden from load cards, tables, and drawers.
• No Invoices or Paystubs: Access to customer invoices, contractor settlements, factoring, and financial reports is restricted to Admins and Accountants.
• Rate Confirmation Privacy: Rate confirmation documents containing broker pricing agreements are restricted from dispatcher view.