Billing, Renewal & Refund Terms

1. Overview

These Billing, Renewal & Refund Terms apply to paid use of HighwayTMS and are part of the Terms of Service. They are an agreement between Highway TMS and the company that owns the workspace (“you”).

2. Your Subscription

Each company workspace has a single subscription, billed monthly. The subscription price is shown at checkout before you pay: [PRICE — CONFIRM BEFORE LAUNCH]. Only a company Admin can start or manage the subscription; other users cannot.

3. Payment Processing

Payments are processed by Stripe through Stripe Checkout and the Stripe Customer Portal. You enter card and payment details on Stripe’s pages, under Stripe’s terms and privacy policy. Card data never reaches or is stored by HighwayTMS. We receive from Stripe only the information needed to manage your subscription, such as customer and subscription identifiers, payment status, and billing contact details.

4. Automatic Renewal

YOUR SUBSCRIPTION RENEWS AUTOMATICALLY EACH MONTH, AND WE WILL CHARGE THE PAYMENT METHOD ON FILE, UNTIL YOU CANCEL. By subscribing, you authorize these recurring charges. [AUTOMATIC-RENEWAL DISCLOSURES — REQUIRES LEGAL REVIEW: several US states require specific disclosures, a renewal reminder, and easy online cancellation; counsel to confirm the exact wording.]

5. Prices & Taxes

Prices are in [CURRENCY] and exclude taxes unless stated at checkout. [TAX TREATMENT — CONFIRM BEFORE LAUNCH: whether sales tax, VAT, or similar taxes are collected and how they are shown.] You are responsible for any taxes that apply to your purchase, other than taxes on our income.

6. Cancelling

A company Admin can cancel at any time in the Stripe Customer Portal, reached from the billing page in the application. Cancellation takes effect at the end of the current paid period: you keep access until then, and you will not be charged again. Cancelling does not delete your data on its own; see the Privacy Policy for how account closure and retention work.

7. No Refunds

EXCEPT WHERE APPLICABLE LAW REQUIRES OTHERWISE, ALL FEES ARE NON-REFUNDABLE. We do not refund or credit partial months, unused time, or periods in which you did not use the Service, and we do not prorate charges when you cancel or change your payment method. If you believe you were charged in error, contact support@highwaytms.com and we will review it.

8. Failed Payments, Grace Period & Suspension

If a renewal payment fails, your subscription becomes past due. We keep your workspace available for a grace period of seven (7) days while you update your payment method or the payment is retried. If the payment is not resolved by the end of the grace period, we may suspend access to the workspace for non-payment.

• While suspended, users cannot use the application. Your data is retained and is not deleted because of suspension.
• Access resumes when a payment succeeds and your account is brought current.
• You remain responsible for amounts owed.

9. Price Changes

We may change the subscription price. We will give you advance notice of a price increase [NOTICE PERIOD — CONFIRM, e.g. 30 days] by email or in the application, and it applies from your next renewal after that notice. If you do not want the new price, cancel before it takes effect.

10. Disputes & Chargebacks

Please contact us before disputing a charge with your bank or card issuer so we can fix any mistake. We may suspend a workspace while a chargeback is open and may recover amounts owed, including fees Stripe charges us for the dispute, to the extent the law allows.

11. Contact

Highway TMS
Billing questions: support@highwaytms.com